Terms of Service
Effective Date: April 2026
Business Name: Oz Lawn Care
Service Area: Maple Grove, MN; Coon Rapids, MN; Fridley, MN; Edina, MN; Minneapolis, MN; Plymouth, MN
Agreement to Terms
By requesting a quote, booking a service, or accepting any estimate, you agree to these Terms of Service.
Estimates & Lead-Based Pricing
All quotes are based on the information provided (photos, description, or in person estimate).
If actual property conditions differ, price adjustments may be required before or during service.
For leads generated through platforms such as third party services, pricing reflects lead acquisition costs, time, and travel, not just labor.
Scheduling & Arrival Windows
We operate on route based scheduling, not exact appointment times.
Customers will receive a service window, not an exact arrival time.
We are not required to notify customers before arrival unless agreed in writing.
Same Day Readiness Requirement
The property must be fully ready for service on the scheduled day, including:
- Pet waste removed
- Gates unlocked
- Debris cleared
Customers may not request notification when we are on the way to prepare the yard.
If the yard is not ready:
- Service may be skipped
- A missed service fee of $50 may be charged
Pet Waste Policy (Strict Enforcement)
All pet waste must be removed before arrival.
If waste is present:
- Service may be refused
- Additional fees may apply
- This policy protects equipment, sanitation, and service quality.
Payments & No Payment Protection
Payment is due immediately upon completion unless otherwise agreed.
Accepted methods include cash, card, and Zelle.
Failure to pay may result in:
- Late fees
- Service suspension
- Collection action if necessary
Cancellations & No Show Fees
24 hour notice is required for cancellations.
Same day cancellations or no shows may result in a $50 cancellation fee.
If we arrive and cannot perform service due to customer related issues, it is treated as a completed visit.
Property Condition & Risk Acceptance
Customers must disclose hazards including:
- Rocks, wires, or hidden objects
- Irrigation systems, low pipes, or fixtures
We are not responsible for:
- Damage caused by hidden hazards
- Damage to unmarked or concealed items
Overgrown & First Time Service Conditions
Overgrown lawns, neglected yards, or first time cleanups will be charged at a higher rate.
This may include:
- Equipment strain
- Extra time
- Disposal fees
Recurring Service Terms
Recurring customers are automatically scheduled on a route.
Skipping service may affect lawn condition and pricing.
Service continues until canceled with notice.
Weather Delays
Services may be delayed due to weather conditions.
Delayed services will be rescheduled based on route availability, not customer preference.
Service Quality & Complaints
Any issues must be reported within 24 hours.
We will correct valid issues at our discretion.
Refunds are not guaranteed but may be issued if appropriate.
Right to Refuse Service
We reserve the right to refuse or discontinue service for:
- Unsafe conditions
- Repeated policy violations
- Non payment or difficult service situations
Legal & Liability Limits
Our liability is limited to the amount paid for the service.
We are not responsible for indirect or incidental damages.
Updates to Terms
We may update these Terms at any time. Continued use of services means you accept the updated Terms.
Contact
Oz Lawn Care
Phone: (763) 203-5882
Email: ozlawncare@yahoo.com
Agreement
By booking service, you confirm you have read and agree to these Terms.